VECC dispatches approximately 2,200 calls for service daily, answering approximately 3,500 9-1-1 and police/fire emergency telephone calls. VECC utilizes an enhanced 9-1-1 (E9-1-1) telephone network which displays the caller telephone number, know as Automated Number Identification (ANI). The E9-1-1 system also provides the caller name and location with a feature known as Automated Location Identification (ALI). The system also provides automatic call routing, which means citizens are automatically routed to the correct 911 center for their political jurisdiction.

Realizing the importance of the 9-1-1 features of Automatic Number Identification (ANI) & Automatic Location Identification (ALI), VECC was anxious to receive this information on lower priority calls received on our police and fire business lines. VECC was the first dispatch center in the nation to utilize the information received from Caller ID®, a part of the switched telephone network available to consumers, into the 9-1-1 system. This integration allows VECC to receive ANI & ALI on police and fire business lines, provided the caller did not block (restrict) that information.

2005-2006 Popular Report

Caller ID® is a feature of the Qwest Telephone Network®