Salt Lake Valley Emergency Communications Center (VECC) is the 911 / Dispatch center serving your community. Our major mission "to enhance the quality of life by handling all 911 and other calls for service; dispatch the necessary emergency services in a prompt, courteous, professional and correct manner, thereby saving life, protecting property, stopping crime and preventing major fire loss while maintaining accurate information for our member agencies". If you would like additional information about our organization, please visit our website at vecc9-1-1.com.
To help evaluate the quality of the service provided by our organization
we would appreciate your time and effort in completing the following
questions. The questionnaire will be used to evaluate the skills of
our employees and to assist in the development of future training programs.
If you prefer a personal contact you can call William Harry at (801)
840-4100 Monday to Friday between the hours of 8:00 am and 5:00 pm.
Or e-mail us at wharry(use @ here)vecc9-1-1.com
Your comments will be kept confidential.
Thank you for your assistance.
Please select the answer that most closely reflects your experience:
The type of call I made was
Select...
Emergency
Non-Emergency
When I called, I received a busy signal
Select...
Yes
No
N/A
My 911 call was answered in
Select...
1
2
3
4
5
6
7
8
9
9+
N/A
rings.
After the call was answered the Call Taker was courteous.
Select...
Yes
No
N/A
The instructions or information I was given were clear and concise.
Select...
Yes
No
N/A
The Call Taker answered my questions or directed me to someone who could answer my questions.
Select...
Yes
No
N/A
I was advised if I was going to be placed on hold.
Select...
Yes
No
N/A
The Call Taker was knowledgeable and confident.
Select...
Yes
No
N/A
The Call Taker was calming and gave appropriate directions.
Select...
Yes
No
N/A
Overall on a scale of 1 (poor) to 10 (excellent) I would rate the quality of the service I received a:
Select...
1
2
3
4
5
6
7
8
9
10
N/A
Additional Comments...
Would you like to be contacted to discuss this information further?
Select...
Yes
No
N/A
Name (optional unless contact requested): Preferred type of contact:
Select...
Phone
Email
