After a lot of sweat, tears and no small amount of blood shed from paper cuts, VECC recently earned the coveted ACE Award signifying our agency as an Accredited Center of Excellence from the National/International Academies of Emergency Dispatch.
Every employee took part in the process over several years to establish a high standard of excellence for emergency dispatch with the goal of improving our customer care and maximizing the efficiency of the 911 systems.
ACE Agencies are among the best of the best and maintain an average of 95% or better quality assurance through training, peer review, feedback and coaching.
Your hard work and commitment to quality has assured your spot in the world spotlight among the international elite. VECC is the 207th center to achieve this award in Emergency Fire Dispatching.