West Valley City, Utah – Everyone knows that 9-1-1 is a universal number that should be called in the event of an emergency…or do they? 9-1-1 Centers all over the United States have encountered hurdles when educating the public when it comes to the 9-1-1 and its uses. That’s why Valley Emergency Communications Center (VECC) is urging all educational organizations, parents, and caregivers to assist with the “9-1-1 Education Challenge” during the month of April as part of National 9-1-1 Education Month. Our goal will be to educate as many people on 9-1-1, its uses, its challenges, and the future capabilities during the month.
“With all the advances in technology, 9-1-1 has become much more complex. What started out as a simple concept has grown into an amazing infrastructure that needs crucial attention.”
In 2009, VECC received approximately 653,522 for emergencies.
Children and adults should have a good understanding of 9-1-1 and how it works in their area. VECC Executive Director William Harry said that although 9-1-1 is available throughout the state, there are many different levels of sophistication within the equipment and resources available at each 9-1-1 answering point.
Some general guidelines for 9-1-1 are:
- 9-1-1 is for police, fire and medical emergencies.
- Know the location of the incident. Providing an accurate address is critically important especially when making a wireless 9-1-1 call.
- If you call 9-1-1, don’t hang up.
- Don’t call 9-1-1 for jokes or prank calls.
- When you call 9-1-1, pay attention to the questions that you are being asked.
- Stay on the line with the 9-1-1 call taker and answer all questions. The more information they have, the better they are able to help you.
- Stay calm and speak clearly.
- For further questions or for additional information, contact your local 9-1-1 Center.